Looking for a flexible, powerful, easy-to-use fundraising solution?
Whether you're raising millions or just starting out, Big River has packages to meet your needs and fit your budget.
FREQUENTLY ASKED QUESTIONS
Big River is more than a software provider. We are a partner. We have built a reputation for providing innovative solutions for nonprofit fundraising. We believe that your creativity should not be limited by the capabilities of your fundraising software. We believe that simple tasks should be easily accomplished. We believe that together we can make your online fundraising more successful than ever.
Our pricing structure includes a one-time fee for set up and configuration, a monthly fee for hosting and support, and a small transaction fee. Pricing depends upon what functionality you need to reach your fundraising goals. Tell us what you’re looking for; we’ll provide you with the most cost-effective package to support your needs.
Of course it depends upon the complexity of your online donor commerce, but set up generally takes 48 hours or less and we routinely have organizations with complex needs entirely up and running within a week.
Yes. Integration is facilitated through the use of technology that automatically reconciles online contact and transaction data against your existing database. Net new information is automatically imported into the database and any data suspected to be associated with an existing database record is flagged for review by a staff member who decides whether to create a new record, append an existing record, or disregard the import.
Yes. All Big River forms are optimized to provide a great mobile experience. In fact, Big River giving pages can be integrated into an existing mobile app so you can leverage mobile engagement to drive giving.
Big River was designed to provide comprehensive support for all donor commerce including one-time gifts, recurring donations, memberships, event registrations, classes and workshops, raffle ticket sales, merchandise sales, sponsorships, ad sales and more.
Of course. Online donor commerce is intended to work alongside offline, so we make it easy for you to enter any offline transaction into the system. This enables you to track receipt of payment made via cash or check, immediately issue an email receipt, and get a comprehensive view of how a particular event or campaign is performing. Oh, and there is no transaction fee applied to offline gifts entered into the system.
Nope. Our standard license is month-to-month. Of course, we know that you’ll be so pleased with our products and service that you’ll want to stick around. And for those who want to commit to a 3-year license, we are happy to offer a significant discount.
Nope. Big River provides your organization with a free merchant account and payment gateway so you can accept credit cards online. All transactions are tracked and funds are automatically batch deposited into your bank account.
Yes. Just let us know what you need and we will be happy to provide with an a la carte price to support your campaign. Want to give us a try before committing to a full on-board? This can be a great way for us to get to know each other!
Sure thing. We welcome all inquiries. Whether you’re looking for an immediate solution, or just exploring your options, we’d love to talk with you about your fundraising goals and strategies and show you how Big River can support you.